All businesses engaged in commercial activities in Canada must comply with the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. The Act gives you rights concerning the privacy of your personal information. Vegano is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy, and trained our representatives about our policies and practices.
We use your personal information for internal purposes. We do not share this information outside Vegano except with our approved agents, who help us to provide the service(s) you have requested. All of our approved agents are required to provide a level of privacy protection comparable to that provided in this policy and are not permitted to use your information for any other purpose, such as to market to you. We do not sell, rent or trade in personal information.
“Personal information” is any information that identifies you, or by which your identity could be deduced. Please note that “personal information” does not include either aggregate information that does not allow an individual to be identified, information about your visit to our websites which is not linked to you, information about your computer’s operating system and web browser software (this technical information is verified to ensure that our websites are optimized to serve our customers) or, the name, title or business address or phone telephone number of an employee of an organization.
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information in an active fashion directly from you. Sometimes we may obtain information about you from other sources for example, as an example, passively by recording data on the history of your acquisition of services from us.
In all cases, we will ask you to specifically consent if we collect, use, or disclose your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent, which we will document. In all cases, our goal is to ensure compliance with Canada’s Anti-Spam Legislation (CASL).
We use your personal information to provide our services to you, to administer our client databases and to include you in any of our direct marketing activities. If you tell us that you no longer wish to receive information about our services we will not send any further material. Vegano does not disclose your personal information to any third party to enable them to market their products and services. Your consent to our use of your personal information can be withdrawn at any time by following the directions at the end of this policy. Vegano will retain your personal information for only the period of time which is reasonable under the circumstances and once your personal information is no longer required for the purposes discussed above, it will be deleted.
Under certain circumstances, Vegano will disclose your personal information:
Vegano takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
Vegano cannot, however, guarantee that loss, misuse or unauthorized use will never occur (e.g. that someone will overcome our security measures). If you receive any electronic communication which purports to be from Vegano that you have any questions or concerns about, please contact us. Spam, improper use, and pirating of domain names and email addresses is a growing problem, so we appreciate hearing about incidents in order that we may investigate them and provide you the best customer service.
Vegano attempts to ensure that personal information is accurate, complete and up-to-date for the purposes for which it is used. If Vegano holds information about you and you can establish that it is not accurate, complete and up-to-date, Vegano will take reasonable steps to correct it.
You should be aware that any channel of communication, such as e-mail, is not 100% secure, and you should be aware of this when contacting us to send personal or confidential information.
If you have any questions, complaints or wish to access your personal information, please write to our corporate headquarters at:
Vegano Foods Inc.
130 – 6851 Elmbridge Way
Richmond, British Columbia, Canada
If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at: 112 Kent Street Place de Ville Tower B, 3rd Floor Ottawa, Ontario K1A 1H3 1.800.282.1376.